Shipping Policy

Last updated: 6/30/2026

Thank you for shopping with Jasingam. This Shipping Policy outlines how we process and deliver orders, along with estimated delivery timeframes.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.

Delivery times reflect shipping time only and do not include order processing time noted above.

3. International Shipping

We currently ship to select countries worldwide.

• Customs, Duties & Taxes: International orders may be subject to import duties, taxes, and customs fees charged once the package reaches its destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
• Customs Delays: [Your Store Name] is not responsible for delays caused by customs processing in the destination country.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Please allow 24–48 hours for tracking information to update after receiving this email.

5. Multiple Items & Split Shipments

Because we work with multiple suppliers, items in the same order may ship separately and arrive at different times. You will not be charged extra shipping fees for split shipments. If your order includes multiple items, each may have its own tracking number.

6. Shipping Address

Please ensure your shipping address is accurate and complete before completing checkout. [Your Store Name] is not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately at [support email] — we will do our best to update the address before the order ships, but cannot guarantee changes once processing has begun.

7. Lost, Stolen, or Damaged Packages

• Lost Packages: If your tracking shows delivered but you have not received your package, please contact the shipping carrier first, then reach out to us at [support email] for further assistance.
• Damaged Items: If your item arrives damaged, please contact us within [X days] of delivery with photos of the damaged item and packaging so we can resolve the issue promptly.
• Stolen Packages: [Your Store Name] is not liable for packages confirmed as delivered by the carrier but reported stolen. We recommend filing a report with local authorities and your carrier in such cases.

8. Undeliverable/Returned Packages

If a package is returned to us as undeliverable due to an incorrect address, refusal, or failure to claim, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.

9. Order Cancellations

Because orders are processed and shipped quickly, cancellation requests can only be honored if the order has not yet been shipped or entered production with our supplier. Contact us as soon as possible at [support email] to request a cancellation.